F&B SUPERVISOR

Job Responsibilities

Supervise and ensure smooth daily restaurant operations, including service flow, staff allocation, and customer handling.

Ensure all food and beverage items are prepared and served according to company standards.

Prepare staff duty roster and ensure sufficient manpower during peak hours.

Handle customer enquiries and complaints promptly and professionally.

Ensure high standards of service quality and customer satisfaction.

Assist in monitoring stock levels, ordering supplies and maintaining proper storage.

Oversee cashiering functions, ensure accurate cash reconciliation and adherence to SOP.

Ensure workplace cleanliness, hygiene and food safety (SFA/NEA requirements).

Minimum 3 years of experience in F&B industry, preferably in a supervisory role.

Strong knowledge of restaurant operations and service workflow.

Good leadership and communication skills

Strong problem-solving abilities and ability to work under pressure.

Customer-oriented with a positive and service-driven attitude.