F&B Service Team Leader (Modern Chinese Restaurant)

Company Overview

PARKROYAL COLLECTION Marina Bay, Singapore is a destination hotel in the Central Business District offering stylish, eco-friendly experiences near iconic landmarks and attractions for conscious and mindful travelers.

Job Summary

The F&B Service Team Leader supports outlet management by leading service staff during shifts, ensuring smooth operations, consistent service standards, and a positive guest and team experience at our hotel's chinese restaurant.

Responsibilities

• Lead and supervise service staff during shifts to maintain smooth floor operations and uphold service standards
• Oversee table set-ups, mise en place, and restaurant readiness before service periods
• Coordinate with kitchen staff to ensure timely and accurate delivery of orders
• Manage guest interactions professionally, including welcoming, seating, and resolving service concerns promptly
• Monitor service flow and proactively resolve bottlenecks during peak periods
• Train, coach, and mentor junior service staff and new hires on service standards, menu knowledge, and hotel procedures
• Assist in scheduling, briefing, and allocating duties among team members on shift
• Ensure compliance with hygiene, cleanliness, and food safety standards, including HACCP/SFA guidelines
• Support accurate cash handling, billing, and point-of-sale procedures
• Monitor stock levels of service items such as linen, cutlery, and glassware, and coordinate replenishment
• Assist management with administrative tasks including attendance records, incident reports, and shift handover notes
• Uphold the hotel's brand standards and represent Peach Blossoms professionally at all times
• Perform other reasonable duties as assigned by outlet management

Preferred competencies and qualifications

• Minimum 2-3 years of relevant F&B service experience, preferably in a hotel or fine-dining Chinese restaurant setting
• Prior experience in a supervisory or team leader role
• Familiarity with Chinese restaurant service etiquette and Cantonese cuisine service
• Strong communication and interpersonal skills to lead and motivate a team
• Guest-focused mindset with strong problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Willingness to work split shifts, including weekends and public holidays
• Basic proficiency in point-of-sale (POS) systems
• Good command of English proficiency in Mandarin or other languages to facilitate guest and vendor communication

Other Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 16 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000 (Terms & Conditions Apply)
• Career Development and Training opportunities
• PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.
• We regret that only shortlisted applicants will be notified.