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Job Purpose:
The F&B Outlet Manager leads the compliance of service, food hygiene, safety and other standards amongst the team on each shift. He/She assists in managing front-of-house operations and customer services to optimise outlet performance. He guides the staff in management of customers queries, and plans staff scheduling based on operational needs. He monitors food and beverage services to ensure excellence customer service, and is expected to suggest areas for continuous improvement within the team.
Responsibilities:
Manage Food and Beverage Operations
1. Monitor opening, operating, and closing of shifts for the outlet
2. Review staff roster to ensure adequate manpower for each outlet
3. Analyse inventory levels to propose purchases for the outlet
4. Develop strategies to achieve sales targets according to customers profiles
5. Plan operational budgets for the outlet
6. Coordinate crisis response and recovery activities in accordance with business continuity policies
7. Interview new staff
8. Translate team members skill requirements into learning and development plans
Guide continuous improvement activities
9. Review existing work processes and procedures in accordance with process improvement reviews
10. Propose to management on the initiatives for continuous improvement within the outlet
11. Plan continuous improvement activities within the outlet
12. Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
Maintain hygiene, safety and standards
13. Perform audit on staff adherence with the organisation's personal, food and beverage hygiene standards
14. Perform audit on staff adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
15. Perform audit on staff's compliance with the organisation's Workplace Safety and Health (WSH) policies and procedures
16. Perform audit on staff adherence to legislative requirements pertaining to handling and consumption of alcoholic beverages
Manage customer experience
17. Analyse current customers profiles and preferences to provide targeted recommendations
18. Deploy customer service standards within the outlet to drive organisation's customer experience goal
19. Recommend initiatives to minimise customer service performance gaps
20. Implement customer loyalty strategies
Monitor hygiene, safety and standards
21. Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
22. Monitor team's adherence with the organisation's Workplace Safety and Health (WSH) policies and procedures
23. Monitor outlet's compliance with legislative requirements pertaining to handling and consumption of alcoholic beverages
Meticulous and resourceful
24. He should have mental resilience to operate in high pressure environment, with the diplomacy to defuse anger and to resolve problems.
Flexible Work Schedule
25. He is able to work in a flexible schedule, including weekends, evenings, and public holidays, and is capable of interacting with colleagues and customers from a diverse background.
Others
. Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
. Not engage in any unsafe or negligent act that may endanger yourself or others working around you.
. Use personal protective equipment provided to you to ensure your safety while working. You must not tamper with or misuse the equipment.
26. Any other duties/projects as assigned by Supervisor and/or Management.
Skills and Competencies
Date Posted: 18/08/2025
Job ID: 124112075
