Established in 2019, Gaia Lifestyle Holdings Pte. Ltd. is a Food and Beverage (F&B) and Shared Services Company managing F&B Operations as well as providing support services to a rapidly growing Group of Companies in multiple industries comprising concert/live shows management and promotions, F&B, hospitality, and real estate management. Gaia Lifestyle Holdings Pte. Ltd. regularly measures and improves process quality, examines, and applies best industry practices, identifies new and advanced technological implementations as well as trains and develops our employees to keep them relevant.
This role is responsible for overseeing and supporting the day-to-day operations and performance of the assigned F&B brand(s) in Singapore, ensuring operational excellence, maintaining service standards, controlling costs, and aligning with the Group's objectives.
Job Responsibilities:
- Oversee and manage the day-to-day operations of all outlet(s) under the assigned brand(s), ensuring consistency in service, food quality, cleanliness, and brand standards.
- Monitor outlet performance, including sales, labour cost, food cost, and controllable expenses; analyse sales performance to optimise profitability and implement improvement measures where necessary.
- Conduct regular outlet visits, audits, and reviews to ensure compliance with SOPs, company policies, and regulatory requirements.
- Oversee and manage manpower planning, staff deployment, recruitment, training, and performance management in collaboration with Restaurant Manager(s) and HR.
- Work closely with Restaurant Manager(s) to ensure smooth operations, resolve operational issues, and maintain service and hygiene excellence.
- Support the implementation of new SOPs, systems, operational changes, and improvement initiatives.
- Execute sales, marketing, and promotional initiatives as directed by management and provide operational feedback on their effectiveness.
- Support new outlet openings, renovations, or operational projects when required.
- Handle operational issues, customer feedback, and incidents, escalating matters to the Head of Operations when required.
- Prepare and submit regular operational reports and updates to the Head of Operations.
- Provide hands-on operational support, including performing service duties and working flexible hours or shift schedules when required for business needs.
- Perform other ad-hoc duties as assigned under the Group
Job Requirements:
- 58 years of F&B operations experience; multi-outlet management experience is highly preferred
- Proven track record of leading Restaurant Managers and diverse outlet teams
- Comprehensive knowledge of F&B operations including service standards, hygiene protocols and SOP implementation
- Good knowledge of cost control, including labour, food, and controllable expenses
- A proactive team player with a positive attitude and a commitment to professional development
- Hands-on, ground-oriented, ready to work alongside operations teams whenever required
- Flexible and adaptable to varied working hours, including shifts, weekends, and public holidays to support business needs
- Good leadership, communication, and interpersonal skills
- Ability to perform under pressure; able to manage multiple outlets and resolve operational issues effectively
- Proficient in MS Office and experienced in preparing operational reports
By submitting your application, you consent to the collection, use, and disclosure of your personal data by Karim Group for the purposes of processing and assessing the job application, and for other employment-related purposes in accordance with the Personal Data Protection Act 2012 (PDPA).
You declare that the information provided in your application is true and complete to the best of your knowledge. You understand that any false or misleading information may result in the rejection of application or, if employed, termination of employment.
