RETAIL OPERATIONS MANAGER(F&B)

Job Responsibilities

• Monitor and ensure outlets smooth operations.
• Deliver on all Operational goals, focuses and KPIs
• Ensure the communication and implementation of all initiatives to the retail team
• To maintain and improve the overall performance of the outlets on a regular basis including cost analysis and monitoring of processes
• To monitor & conduct business analysis and maximise profitability of every store.
• Implement and maintain effective operational policies, SOPs, internal controls, practices and strategies
• To work along with the Marketing team to develop marketing strategies and promotion plans
• Manage and supervise the staff to ensure maximum utilization of the manpower allocated
• Submit and present monthly operations sales, accountability and action plan report
• Compile and update incident reports, including any actions taken in response to consumer feedback and retail incidents monthly
• Hold Bi-weekly meeting with Country Manager
• Appraise staff performance with Country Manager
• To provide guidance, coaching and mentoring staff
• Cover Outlet Supervisor off day if required
• To perform any other ad-hoc work duties as and when required by Management

Requirements

• At least 3 years of relevant experience in F&B operations
• A team player, meticulous, organised and service-oriented
• Strong communication and interpersonal skills
• Excellent analytical and problem-solving skills
• Working knowledge of various computer software programs (MS Office, POS software & etc)
• Able to support on Weekends and Public Holidays
• Ability to work well under pressure in a fast-paced environment