F&B Operations Manager (Chinese/Thai Cuisine)

Key Responsibilities

• Oversee end-to-end daily restaurant operations, ensuring high standards of food quality, service, cleanliness, and safety
• Drive outlet performance by achieving sales targets and optimising operational efficiency
• Lead, coach, and motivate a service-driven team to deliver a positive and consistent guest experience
• Plan and manage staff scheduling to support peak and off-peak business needs
• Monitor and evaluate staff performance, providing regular feedback and development opportunities
• Ensure compliance with all food hygiene, safety, and licensing regulations
• Maintain a strong presence on the floor to oversee service flow and promptly resolve operational issues
• Build and maintain good working relationships with suppliers, vendors, and stakeholders
• Conduct regular staff training and briefings on service standards, product knowledge, and workplace safety
• Track sales performance and ensure accurate preparation of daily, weekly, and monthly reports
• Identify opportunities to improve operations, enhance customer satisfaction, and increase revenue

Requirements

• Minimum 5 years of managerial experience in a casual dining or similar F&B environment
• Strong operational knowledge of front- and back-of-house restaurant functions
• Proven ability to lead teams in a high-volume, fast-paced setting
• Excellent leadership, communication, and interpersonal skills
• Customer-focused mindset with strong problem-solving abilities
• High level of integrity, accountability, and professionalism
• Resilient, adaptable, and able to perform under pressure
• Willing to work weekends, public holidays, and rotating shifts