This role is responsible for overseeing and supporting the day-to-day operations and performance of the assigned F&B brand(s) in Singapore, ensuring operational excellence, maintaining service standards, controlling costs, and aligning with the Group's objectives.
Job Responsibilities
- Oversee and manage the day-to-day operations of all outlet(s) under the assigned brand(s), ensuring consistency in service, food quality, cleanliness, and brand standards
- Monitor outlet performance, including sales, labour cost, food cost, and controllable expenses analyse sales performance to optimise profitability and implement improvement measures where necessary
- Conduct regular outlet visits, audits, and reviews to ensure compliance with SOPs, company policies, and regulatory requirements
- Oversee and manage manpower planning, staff deployment, recruitment, training, and performance management in collaboration with Restaurant Manager(s) and HR
- Work closely with Restaurant Manager(s) to ensure smooth operations, resolve operational issues, and maintain service and hygiene excellence
- Support the implementation of new SOPs, systems, operational changes, and improvement initiatives
- Execute sales, marketing, and promotional initiatives as directed by management and provide operational feedback on their effectiveness
- Support new outlet openings, renovations, or operational projects when required
- Handle operational issues, customer feedback, and incidents, escalating matters to the Head of Operations when required
- Prepare and submit regular operational reports and updates to the Head of Operations
- Provide hands-on operational support, including performing service duties and working flexible hours or shift schedules when required for business needs
- Leverage on existing network and clientele to drive outlet traffic, partnerships, and revenue growth
- Perform other ad-hoc duties as assigned under the Group.
Requirements
- 5-8 years of F&B operations experience multi-outlet management experience is highly preferred
- Proven track record of leading Restaurant Managers and diverse outlet teams
- Comprehensive knowledge of F&B operations including service standards, hygiene protocols and SOP implementation
- Good knowledge of cost control, including labour, food, and controllable expenses
- A proactive team player with a positive attitude and a commitment to professional development
- Hands-on, ground-oriented, ready to work alongside operations teams whenever required
- Flexible and adaptable to varied working hours, including shifts, weekends, and public holidays to support business needs
- Good leadership, communication, and interpersonal skills
- Ability to perform under pressure able to manage multiple outlets and resolve operational issues effectively
- Proficient in MS Office and experienced in preparing operational reports
