F&B OPERATIONS MANAGER

Job Description

1. Operations Oversight

• Oversee and ensure smooth daily operations across all kiosks.

• Implement operational standards, SOPs, and service protocols to maintain consistency.

• Monitor kiosk performance and address operational issues promptly.

2. Staff Leadership & Development

• Lead, supervise, train, and mentor kiosk supervisors and frontline staff.

• Conduct regular performance reviews and identify training needs.

• Ensure adequate staffing levels through effective scheduling and manpower planning.

3. Customer Experience Management

• Uphold high standards of customer service across all kiosks.

• Handle escalated customer concerns and resolve issues professionally.

• Monitor customer feedback to improve service quality and kiosk performance.

4. Compliance & Safety

• Enforce strict adherence to hygiene, food safety, and workplace safety regulations.

• Ensure all kiosks comply with licensing, sanitation, and authority guidelines.

• Conduct regular audits and implement corrective actions where necessary.

5. Sales & Financial Accountability

• Drive sales performance and implement strategies to achieve revenue targets.

• Monitor financial statements, manage cost control, and optimise operational expenses.

• Oversee cash management procedures and ensure proper documentation.

6. Inventory & Supply Chain Management

• Oversee stock ordering, forecasting, and inventory control across all kiosks.

• Ensure proper storage, rotation, and minimisation of wastage.

• Work closely with suppliers to maintain product quality and timely delivery.

7. Administrative & Reporting Duties

• Prepare operational reports, sales analyses, and performance updates.

• Manage staff records, rosters, and monthly timesheets.

• Support management in planning, budgeting, and process improvements.

8. Continuous Improvement

• Identify operational gaps and implement initiatives to enhance efficiency.

• Lead process improvement projects and introduce best practices.

• Support new kiosk openings, renovation projects, and rollout of new concepts.

Job Requirements

• Minimum 10 years of working experience in the Food & Beverage (F&B) sector, preferably in kiosk, or multi-outlet operations.

• Strong leadership and people management skills, with experience overseeing multiple teams.

• Proven ability to manage end-to-end operations, including staffing, sales, service, and compliance.

• Excellent knowledge of food safety, hygiene standards, and regulatory requirements.

• Strong analytical skills with the ability to interpret sales and operational data.

• Ability to commit to extended working hours and support operational needs, including weekends and public holidays.

• Excellent communication, problem-solving, and decision-making abilities.

• Ability to work in a fast-paced, and manage multiple kiosks simultaneously.