An F&B Executive's primary responsibility is to manage daily food and beverage operations by ensuring superior customer service, maintaining hygiene and safety standards, and overseeing staff and inventory. Key duties include managing service delivery, handling customer complaints, training employees, monitoring costs, and ensuring food quality and consistency. The role requires strong leadership, organizational, and communication skills, with a focus on adapting to a fast-paced environment and improving overall operational efficiency.
Key Responsibilities
- Operations Management:Coordinate and supervise daily Front of House and Back of House operations to ensure smooth functioning.
- Customer Service:Deliver excellent customer service, respond to complaints, and strive to maximize customer satisfaction.
- Staff Management:Train and supervise F&B staff, conduct performance appraisals, and provide feedback to improve productivity and adhere to service standards.
- Food & Beverage Standards:Ensure consistency in food preparation, taste, and presentation, and uphold high standards of hygiene and safety.
- Inventory & Cost Control:Monitor food supplies, manage inventory, and identify ways to control operational costs and minimize waste.
- Reporting & Administration:Prepare reports on revenues and expenses, and manage daily sales and petty cash.
- Marketing & Promotion:Suggest ideas for promotions and local engagement activities to attract a broader audience and promote the restaurant's brand.
Essential Skills & Qualifications
- Organizational Skills: Excellent multitasking and organizational abilities to manage various aspects of operations efficiently.
- Adaptability: Ability to thrive in a fast-paced and dynamic environment.
- Customer Focus: A genuine interest in providing superior customer service and ensuring a positive experience for guests.
- A strong, service-oriented interest in the F&B and hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Willingness to work split shifts, weekends, and public holidays.
