Ensure all team members in the restaurants are familiar with the restaurant's menu and service procedures.
Ensure that the set-up of tables in the restaurant is as per the standards required for each meal period and as set in the Restaurant operating policy.
Assist in the supervision of the daily operations of the outlet.
Assist the cashiering duties and reservations.
Assist with the rostering of manpower.
Establish rapport with guests, build guest profiles and extend them with the optimum service possible.
Manage guest relations and handle feedback concerning food and services.
To have full understanding and knowledge of all items that are offered on the menu & beverage list.
Manage guest relations and handle complaints or feedback concerning food and services.
Maintain standards of service and cleanliness in the restaurant.
Assist the Restaurant Manager with necessary administrative duties.
Any ad hoc duties as assigned by the Restaurant Manager.
Job Requirement :
Experience working in an Indian restaurant
Strong knowledge of Indian cuisine
Hotel experience is preferred
Excellent communications skills
Customer service oriented and able to handle challenging situations professionally
WSQ Follow Food & Beverage Safety and Hygiene Policies or other relevant Workforce Skills Qualifications (WSQ)
