Role Overview
The Floor Manager plays a pivotal role in ensuring smooth daily operations, exceptional guest experience, and strong sales performance. This is a hands-on leadership role suited for someone who thrives in a dynamic, fast-paced environment and enjoys engaging with guests to build relationships and drive repeat business.
Working Hours: Monday to Friday, with occasional events on weekends.
Description:
- Oversee daily floor operations to ensure seamless service and high guest satisfaction.
- Lead, motivate, and support service staff to deliver top-tier hospitality standards.
- Actively engage with guests - greeting, checking on tables, and addressing feedback promptly and professionally.
- Upsell food and beverage offerings through suggestive selling, menu knowledge, and staff training to maximize revenue per table.
- Drive walk-in sales and foot traffic by maintaining an energetic atmosphere and ensuring positive first impressions at the entrance and bar.
- Coordinate with the kitchen and bar teams to ensure timely service and order accuracy.
- Manage reservations, seating flow, and floor layout to optimize turnover and experience.
- Monitor and report on daily sales, service standards, and team performance.
- Assist with promotions, themed nights, and special events to enhance visibility and repeat patronage.
- Maintain floor readiness, cleanliness, and compliance with hygiene and safety standards.
Skills & Attributes
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Proven ability to upsell and increase sales through customer engagement.
- Results-oriented, with a focus on driving walk-in traffic and repeat business.
- Outgoing, confident, and able to build rapport easily.
- Problem-solver with attention to detail and composure under pressure.
- Passion for hospitality, service excellence, and team development.
Qualifications & Experience
- Minimum 3 years of experience in a supervisory or floor management role within F&B or hospitality.
- Strong understanding of restaurant operations and customer service best practices.
- Experience in training staff on service standards and sales techniques preferred.
