At Shangri-La Singapore we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for a
F&B COE Training Manager, to join our team!
Job Responsibilities
- Develop and implement F&B training strategies aligned with brand standards and operational goals.
- Conduct training needs analysis across outlets and design tailored programs to address skill gaps and service enhancements.
- Facilitate core F&B learning modules including service excellence, product knowledge, upselling techniques, and guest engagement.
- Support onboarding and continuous development of F&B colleagues, including rank-and-file and supervisory levels.
- Monitor training effectiveness through feedback, performance metrics, and guest satisfaction scores.
- Collaborate with outlet managers and HR Business Partners to support succession planning and career development.
- Ensure training content is current, relevant, and aligned with Shangri-Las Centre of Excellence framework.
- Maintain accurate training records and ensure compliance with audit and regulatory requirements.
- Lead initiatives that promote a culture of learning, innovation, and cross-outlet collaboration
Job Requirements
- Minimum 5 years of experience in F&B operations and/or training, preferably in luxury hospitality.
- Strong facilitation, coaching, and presentation skills.
- Proven ability to design and deliver engaging and practical training programs.
- Deep understanding of F&B service standards, guest expectations, and operational workflows.
- Excellent communication and interpersonal skills with the ability to influence and inspire.
- Strong organizational and analytical skills.
- Certification in training, coaching, or instructional design is an advantage.
