Job Responsibilities
- Provide fast, friendly, and efficient service to Guests.
- Acknowledge, greet customers and converse with Guests who approach the Cashier area of the restaurant.
- Process cash, comp, coupon, or credit card transactions.
- Handle all cash transactions by accepting money, comps, coupons, and credit cards and calculating the change accurately.
- Ensure that charges are correct, and that the Guests signature is legible.
- Enter particulars of sales and payment into the POS system.
- Account for Guest checks as either used or unused.
- Complete required paperwork when handling comps, coupons and room charges.
- Pre-number all Guest checks in a continuous sequence. The numbers of the Guest checks should be recorded in a control book subject to audit whenever necessary. All unused checks returned should also be recorded.
- Group all cash and credit card checks for the shift and hand them to management at the end of the shift.
- Prepare proper accounting for both the daily cash receipts and cash float.
- Prepare daily cash remittance report.
- Ensure the daily collections received are placed inside remittance envelope and put into Drop-safe with witness.
- Be responsible for all missing checks and the cash balance of the cash register assigned, according to Hotel policies. Handle all overages in accordance to Cashier Variance Procedures.
- Maintain count and balance of bank float at the beginning and end of each shift.
- Record all matters in the logbook and refer to the logbook at the beginning of shift.
- Emphasize good personal behavior as per guidelines laid down in the Team Member Handbook and promote the spirit of teamwork.
- Maintain personal grooming as per propertys procedures.
- Meet the attendance guidelines of the job and adhere to regulatory, Departmental and Company policies.
- Communicate any potential guest issues / complaints to the MOD.
- Clean and always maintain physical work area and perform sidework duties as per the SOP.
- Be able to handle multiple duties at once.
- Involved in training program.
- Maintain high grooming standard following Marina Bay Sands guidelines.
- Attend line-ups with other staff and review all information pertinent to the days business.
Job Requirements
Education & Certification
- Minimum Secondary school education with O Level passes; Diploma in any field is an advantage.
Experience
- Minimum 1 year in a guest service / guest contact role, preferably in a hospitality organization.
