Job Responsibilities
Bar Knowledge & Menu Mastery
- Maintain complete knowledge of all menu items, preparation methods, ingredients, sauces, portion sizes, garnishes, presentation, and prices.
- Be familiar with all liquor brands, beers, wines, champagnes, and non-alcoholic beverages offered.
- Understand designated glassware and garnishes for drinks.
- Stay updated on daily specials, out-of-stock items, bar layout, table setups, and hours of operation.
- Maintain knowledge of daily arrivals/departures, VIPs, in-house group activities, and local attractions to respond to guest inquiries.
Guest Service & Interaction
- Attend line-ups and review daily business information.
- Anticipate, acknowledge, and respond promptly to guest requests.
- Communicate closely with Captains, Service Attendants, and other staff to ensure quality service.
- Upsell beverages and menu items to enhance guest experience.
- Conduct guided beverage service and special event preparation as required.
- Collect and analyze guest preferences and comment cards to improve service.
Operational & Equipment Management
- Prepare workstations and pantries according to departmental standards.
- Maintain cleanliness, organization, and proper storage of supplies and equipment.
- Replenish par levels and complete requisitions for shortages or anticipated business needs.
- Ensure correct maintenance and usage of bar equipment.
- Transport linens, prepare special items for events, and perform side duties in accordance with departmental procedures.
Teamwork & Training
- Attend and contribute in all designated meetings and training sessions.
- Assist other bartenders and service attendants whenever possible.
- Work cooperatively to maximize productivity and maintain employee morale.
- Report issues, maintenance needs, and guest feedback to Manager on Duty.
Administrative & Compliance
- Input items accurately into Info Genesis system.
- Answer outlet telephones professionally within 3 rings, using correct salutations and etiquette.
- Complete closing duties before signing out.
- Follow departmental policies, service procedures, and training/certification processes.
