At Shangri-La Singapore we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.
We are looking for a
F&B Assistant Manager (Valley Wing), to join our team!
Job Responsibilities
- Oversee daily operations in the Valley Wing, ensuring seamless service delivery and guest satisfaction.
- Lead and support the team in delivering personalized and anticipatory service to VIP and long-stay guests.
- Handle guest feedback and resolve issues promptly and professionally.
- Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure a cohesive guest experience.
- Monitor service standards and ensure compliance with brand guidelines and SOPs.
- Assist in staff scheduling, training, and performance management.
- Maintain accurate guest profiles and preferences to support personalized service.
- Support the Valley Wing Manager in implementing service enhancements and operational improvements.
Job Requirements:
- Diploma or degree in Hospitality Management or a related field is preferred.
- Minimum 8 years of experience in luxury hospitality, with at least 3 years in supervisory or managerial exposure.
- Strong leadership, communication, and interpersonal skills.
- Proven ability to manage high-profile guests and deliver exceptional service.
- Detail-oriented with strong organizational and problem-solving abilities.
- Proficient in property management systems and Microsoft Office.
- Ability to work under pressure and adapt to changing guest needs.
- Flexibility to work shifts, weekends, and public holidays.
