WE ARE HIRING - Assistant Manager (Full-Time) Glow Food - 100% Plant-Based Food Concept / Multi-Concept Operations (Singapore) We are a fast-growing plant-based food concept, operating within Glow Food's innovative 6in1 multiconcept environment.
Job Summary
Lead daily operations and team management in a dynamic plant-based food environment. Drive food quality, cost control, customer satisfaction, and team performance to support Glow Food's multi-concept growth.
Responsibilities
- Oversee daily front and back of house store operations to ensure smooth service flow and operational efficiency
- Lead, supervise, and train service and kitchen team members to enhance performance and adherence to standards
- Ensure compliance with food quality, hygiene, and standard operating procedures (SOPs) to maintain safety and brand standards
- Manage inventory ordering, par stock levels, and stock control to optimize supply and reduce waste
- Monitor cost of goods sold (COGS) and wastage, implementing cost-control measures to improve profitability
- Handle customer feedback and execute service recovery to maintain high customer satisfaction
- Drive sales performance by supporting marketing initiatives and promoting plant-based menu items
- Coordinate effectively between kitchen and service teams to ensure timely and quality food delivery
- Support staff onboarding, training, scheduling, and internal communication to build a cohesive team
- Uphold proper opening and closing procedures to maintain operational readiness and security
Required competencies and certifications
- Minimum 3 years of F&B supervisory or management experience, preferably with multi-concept operations
- Basic Food Hygiene Course certification (mandatory)
- Ability to work shifts, weekends, and public holidays
- Strong leadership, communication, and team management skills demonstrated through team supervision and training
- Customer-oriented communication skills to engage and assist customers effectively
Preferred competencies and qualifications
- Hygiene Officer Certificate (recommended)
- Basic food safety and hygiene knowledge, with WSQ certification preferred
- Experience supporting plant-based and sustainability-focused food concepts
Other Information
Workplace Policy (Important)
- Employees must not bring or consume meat, seafood, dairy, eggs, or any non-vegan products within store premises
- Employees must respect and uphold the brand's plant-based philosophy during working hours
- Employees should be comfortable explaining and promoting vegan dishes to customers
- Candidates practicing vegetarian or vegan lifestyles have an added advantage but all must be fully comfortable working in a strictly vegan environment
