Manage, oversee daily operations and ensure compliance with operations standards and procedures
Plan and develop business strategy
Drive operational efficiencies of the outlet by providing operational leadership in support of the organization's service culture and maximize customer satisfaction
Ability to recruit and hire a team who can carry out the operations work properly
Work with outlet managers to ensure that outlets achieve high productivity
Undertake sound financial management to ensure stores are profitable and stay within budget while maintaining efficient overheads and high service standards
Manage multiple outlets, lead teams to ensure that all outlets are being operated efficiently and effectively
Aid the management team in setting up of new outlets including identification of location, conceptualization, business feasibility studies, procurement, hiring as well as setting up of operational systems including POS, reservation systems, etc, and SOPs
Set standards and objectives for different stores and departments
Approval of payroll for outlet before sending to HR department for salary processing
