Express Operations Manager

Responsibilities:

• Manage day-to-day operations of the express delivery service, including coordinating pickup and delivery schedules, optimizing routes, and monitoring performance metrics.

• Lead and motivate a team of operations staff, including drivers, warehouse personnel, and administrative staff, to ensure productivity and adherence to company policies and procedures.

• Monitor key performance indicators (KPIs) such as on-time delivery, delivery accuracy, and customer satisfaction, and take corrective actions as needed to meet or exceed targets.

• Identify opportunities to streamline processes, improve efficiency, and reduce costs while maintaining service quality standards. Implement changes and monitor their effectiveness.

• Manage relationships with external vendors and service providers, such as courier companies and suppliers, to ensure timely and reliable service delivery.

• Oversee inventory management processes, including stock control, replenishment, and inventory accuracy, to support efficient operations and minimize stockouts.

• Ensure compliance with health and safety regulations and implement measures to maintain a safe working environment for employees and customers.

• Collaborate with the customer service team to address customer inquiries, complaints, and service issues promptly and effectively, ensuring a positive customer experience.

• Develop and manage the departmental budget, including forecasting expenses, monitoring costs, and identifying opportunities for cost savings.

• Prepare regular reports on operational performance, including KPIs, service levels, and financial metrics, and present findings to senior management.

Job Requirements:

• 5-8 years of experience in operations management, preferably in the logistics or express delivery industry.

• Proven leadership abilities with experience in managing and developing teams.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Familiarity with inventory management systems and logistics software.

• Knowledge of health and safety regulations related to warehouse and transportation operations.

• Flexibility to work occasional evenings, weekends, or holidays as needed.

Problem-solving:

• Address and resolve conflicts, handle complaints, and identify and mitigate potential challenges.

Regulatory & Safety Compliance:

• Enforce safety protocols and operational procedures.

• Conduct regular inspections and risk assessments.

• Report and investigate safety incidents, then implement corrective actions.