Job Summary
We are seeking a self-motivated and service-oriented individual to join our team as an Export Customer Service (Officer / Executive). The successful candidate will be responsible for managing customer interactions, ensuring accurate and timely export documentation, and coordinating with internal and external stakeholders to deliver smooth shipment processes.
Job Responsibilities
- Serve as the primary contact for customers, ensuring prompt, reliable, and professional service.
- Provide flight details to customers within 1 hour of booking confirmation.
- Verify and process export documents to ensure compliance with regulatory requirements.
- Apply for export permits and manage customs clearance on time.
- Handle customer calls promptly and efficiently.
- Monitor onboard shipment status and update customers on any irregularities.
- Coordinate effectively with internal departments (Operations, Warehouse, Traffic, Planning, etc.).
- Ensure correct and updated airfreight rates are applied.
- Keep up to date with new airline or government requirements.
- Prepare and submit monthly customer reports accurately and on time.
- Liaise with internal and external stakeholders on shipment status and handling.
- Ensure shipments are processed in accordance with company SOPs.
- Support Sales and other teams with special arrangements when required.
Job Requirements
- Minimum Diploma qualification.
- At least 5 years of relevant experience in logistics, freight forwarding, or export operations.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
- Strong communication, coordination, and customer service skills.
- Detail-oriented and able to manage time-sensitive tasks effectively.
Other Information
- Working Hours: Monday - Friday: 9:00am - 6:30pm Alternate Saturdays: 9:00am - 1:00pm
To facilitate in the job application, please include the following in the resume:-
. Last drawn, current and expected salary.
. Duties and responsibilities for each job.
. Resume in Microsoft Word format.
. Reason for leaving for past and present employment.
. Availability.
. Residential area.
Thank you.
David Ong (R1110279)
Adept Manpower (EA License: 22C1006)
https://adeptmanpower.com/
