Export Customer Service Officer

Key Responsibilities

1. Export Shipment Coordination

• Handle export bookings from customers and overseas agents.
• Arrange bookings with carriers, co-loaders, and transport vendors.
• Monitor shipment schedules, vessel departures, and cargo movements.

2. Documentation

• Prepare and verify shipping documents, including: Bill of Lading (BL)Shipping Instructions (SI)Commercial InvoicePacking ListCertificate of Origin (COO)DG declarations (when applicable)
• Ensure documentation complies with destination country requirements.

3. Customer Service

• Respond promptly to customer enquiries.
• Provide shipment status updates and resolve shipment issues.
• Maintain strong relationships with customers and overseas agents.

4. Operations Coordination

• Coordinate with warehouse, trucking companies, carriers, and customs brokers.
• Arrange cargo collection, stuffing, and delivery schedules.
• Follow up on shipment milestones and exceptions.

5. Billing & Cost Control

• Prepare job files and billing instructions.
• Verify vendor invoices and customer charges.
• Ensure all costs are captured and billed accurately.

6. Compliance

• Ensure compliance with customs regulations, carrier requirements, and company SOPs.
• Handle DG cargo documentation and special cargo requirements when necessary.

7. Reporting

• Update shipment records in operating systems.
• Maintain accurate filing and documentation.
• Prepare reports requested by management.