As an Expeditor, Logistics (Warranty), you will be involved in managing and processing product or service warranty claims, ensuring they comply with company and manufacturer policies. This includes accurately submitting and tracking claims, maintaining records, communicating with customers and internal teams, and coordinating repairs. Key skills include strong organizational and communication abilities, attention to detail, and proficiency with data entry and administrative software.
Responsibilities:
Claim processing
- Review and process warranty claims in a timely and accurate manner, following Company guidelines.
- To ensure that all claims are valid Warranty claims.
- To handle returns from Customer and manage any enquiry during the return and repair of the defective part
Record keeping
- Provide daily Warranty claim status and monthly report for reporting purposes.
Coordination
- To understand Warranty end-to-end process and work with Customer Service Engineers, Quality team, Repair centers, Planners and Shipping teams to coordinate parts readiness and shipment to ensure customers receive timely service.
- Be the center contact points for claim status.
Problem-solving
- To understand the different requirements from different Customers, as well as different Countries regulations, and alter the Warranty orders accordingly, and resolve any issues or delays that arise in the warranty process.
Qualifications:
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- High attention to detail.
- Ability to work with and manage data, often using software like Microsoft Excel and PowerPoint.
- Ability to handle multiple tasks simultaneously.
