Job Description
GetGo Technologies is a Singapore headquartered technology-enabled mobility group on a mission to
empower communities with accessible and sustainable mobility through GetGo Carsharing and ZipZap Car Subscription. GetGo Carsharing is Singapore's largest and fastest growing carsharing service, with 3,000 vehicles over 1,700 locations islandwide, serving a community of
over half a million users, 24/7. ZipZap Car Subscription is a car subscription service that aims to
redefine longer-term personal car access through
flexible,
all-inclusive subscriptions.
At GetGo, our vision is to build a world where everyone can
move around freely and sustainably. As we continue to expand our geographic reach and champion sustainability, we are looking for those ready to join us on a ride in creating a meaningful future of mobility.
We are looking for a talented and highly motivated individual to join our
Trust & Safety team as an Executive on a
1 year contract. This is an important role where you will uphold the integrity of our community by investigating complex cases, enforcing fair policies, and ensuring our fleet remains safe for everyone.
How You Will Make An Impact
- Conduct Complex Investigations: Initiate and manage end-to-end investigations into user-reported damages, accidents, and policy breaches, ensuring fact-based and fair outcomes.
- Enforce Community Standards: Identify user violations by reviewing evidence from Fleet Operations and Customer Experience teams to recommend and implement appropriate enforcement actions.
- Drive Recovery & billing: Negotiate payment requirements with users and coordinate with the Finance team to ensure accurate, timely, and collectible billings for damages.
- Guide & Quality Assure: Collaborate with and guide Level 1 investigation agents, performing quality checks to ensure all investigations are dependable, comprehensive, and well-documented.
- Manage User Disputes: Handle complex user cases and disputes with a commitment to customer care, clearly explaining billing rationales and Terms of Service to resolve issues satisfactorily.
- Enhance Safety Processes: Identify trends in accident and damage reports to recommend improvements in our investigation management and fleet quality processes.
What Makes You A Great Fit
- Relevant Experience: At least 1 year of experience in handling in-person disputes, claims, or investigation work, preferably in a high-volume consumer technology or motor insurance environment.
- Investigation Skills: Strong ability to consolidate facts, review evidence objectively (photos, videos, reports), and make decisive, fair judgments.
- Communication: Excellent written and interpersonal skills, with the confidence to negotiate with users and handle difficult conversations professionally.
- Problem Solving: A creative problem solver who can think out-of-the-box to resolve complex community challenges while balancing business and customer needs.
- Tech Savviness: Familiarity with customer support platforms (e.g., Zendesk) and an aptitude for picking up new tools quickly.
- Strong personal alignment with our GetGo Values:
- Driven by Purpose
- Stay Curious and Humble
- Collaborate with Empathy
- Make it Better
- Get It Going!
