Executive, Store Operations

About the Role

The Executive, Store Operations is a hands-on operational leader within DKSH's Supply Chain Management function, responsible for driving the day-to-day efficiency, accuracy, and safety of Technology (TEC) store operations. This role is central to guiding a small store team, maintaining robust inventory and process controls, and continuously improving operational performance to deliver high service quality across the supply chain. This role is based in Toa Payoh.

What You Will Deliver

• Manage and support daily store activities including receiving, inspection, storage, picking, packing, stock transfer, and dispatch to ensure accurate, safe, and timely operations
• Plan and coordinate daily workload and priorities with the store team to maintain operational efficiency and clear accountability
• Lead cycle counts, stock takes, stock reconciliation, and investigation of inventory discrepancies to uphold ongoing stock accuracy and control
• Ensure damaged, returned, or non-conforming stock is properly identified, segregated, and followed up in a timely manner
• Maintain good housekeeping standards and effective utilization of storage space to support a safe and organized warehouse environment
• Ensure operational records and supporting documents are properly maintained for traceability, compliance, and audit readiness
• Lead, guide, and provide hands-on support to a small store operations team, allocating daily responsibilities and ensuring clear ownership of all operational activities
• Deliver on-the-job guidance and training to strengthen team capabilities and promote a culture of accountability, teamwork, and consistent process execution
• Ensure adequate operational coverage and continuity of store activities to meet business requirements
• Ensure store activities are performed in accordance with approved procedures, work instructions, and applicable safety requirements, monitoring daily processes to identify and address operational or control gaps
• Maintain and update procedures and work instructions when processes change, and support internal and external audits with timely follow-up on corrective actions
• Liaise with relevant departments, supply chain teams, transporters, and service providers to align operational processes, resolve issues, and ensure smooth end-to-end operations
• Identify recurring operational issues and opportunities to improve productivity, accuracy, and service quality, driving continuous improvement and process standardization within store operations
• Support digitalization and automation initiatives that reduce manual effort and improve operational visibility, ensuring agreed improvements are properly embedded into daily operations
• Administrative duties and coordination tasks as required

What You Bring

• Diploma, certificate, or equivalent qualification in Supply Chain, Logistics, or a related field is preferred relevant practical store or warehouse experience may be considered in lieu of formal qualifications
• Minimum 2 years of hands-on store or warehouse operations experience, including receiving, storage, picking, packing, inventory counting, and dispatch activities
• Prior experience leading, supervising, or guiding a small operations team
• Good practical knowledge of inventory control, including stock accuracy, cycle counting, stock taking, and discrepancy investigation
• Strong understanding of process governance, procedures, and operational controls with a high degree of attention to detail and operational discipline
• Able to work independently, take ownership of operational issues, and follow through to resolution
• Good problem-solving and analytical skills with a continuous improvement mindset
• Effective collaboration and coordination skills, with the ability to engage cross-functional departments and external stakeholders for process alignment and issue resolution
• Good communication skills with the ability to articulate operational issues clearly and ensure proper follow-up
• Intermediate proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint
• Able to learn new systems, processes, and operational requirements quickly
• Working knowledge of SAP Warehouse Management is preferred
• Experience with warehouse or inventory management systems is an advantage
• Experience supporting process digitalization, automation, or data-driven operational improvements is an advantage
• Hands-on and comfortable with the full scope of daily store operations, with a willingness to work alongside the team on the ground
• A collaborative team player who is able to guide, support, and bring out the best in others
• Accountable and results-driven, with the ability to take ownership of issues and follow them through to full closure
• Detail-oriented and operationally disciplined, particularly in inventory management and system transaction accuracy
• Process-minded with a strong focus on controls, compliance, and operational consistency
• Confident working across departments and with diverse stakeholders to achieve shared outcomes
• Improvement-focused, with the ability to identify operational gaps and implement practical, sustainable solutions
• A fast learner who can quickly adapt to SAP, new systems, and evolving operational requirements

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Supply Chain Management.