Job Description

Ensure timely preparation of classes

Conduct daily Gemba walks to monitor operations, safety, and improvement opportunities.
Prepare course documents, assessment materials, and training props.
Set up training rooms, furniture, and laptop carts according to course needs.
Support specialised and ad hoc requirements for corporate or customised courses.
Coordinate with Digital Operations to ensure pre-delivery readiness, including courseware and refreshments.
Manage offsite training logistics, including courier coordination for materials, equipment, and stationery.

Ensure timely closure of classes

Perform batch filings for face-to-face classes in accordance with SLA requirements.
Prepare and print hardcopy certificates for selected courses.
Mark assessment papers using OMR systems and generate results.
Upload assessment results and update scores in the system.
Scan and process assessor evaluations via OMR.
Submit required face-to-face class details to funding agencies during audits.
Manage inventory of stationery, props, training equipment, and bulk course materials.
Maintain centre cleanliness and overall tidiness.
Ensure a safe working environment for trainees, trainers, and staff.

Manage stakeholders

Basic technical and electrical knowledge to support troubleshooting

Technical Troubleshooting: Ability to identify and troubleshoot common technical issues involving equipment, electrical fittings and general workplace infrastructure.
Basic Electrical Knowledge: Understanding of basic electrical systems, power supply, electrical fittings & common electrical faults, with the ability to advise on appropriate next steps.
Contractor Coordination: Ability to communicate technical issues clearly to contractors, coordinate inspections and rectification works, and follow up to ensure timely resolution.
Technical Assessment and Advice: Ability to provide practical recommendations to CMs on technical and electrical matters, including assessing proposed rectification works and identifying when specialist expertise is required.
Preventive Maintenance: Ability to identify potential maintenance concerns and recommend preventive measures to minimise recurring issues and operational disruptions.
Safety Awareness: Understanding of electrical safety requirements & the importance of engaging qualified personnel for electrical works beyond the candidate's competency or authorization.