Executive / Senior Executive, VIP Relations & Membership Services (Integrated Resort)

The Role

As a key ambassador of our premium services, you will bridge the gap between bespoke guest hosting and membership development. You will ensure every visitor enjoys a seamless and rewarding experience by acting as a one-stop point of contact for our most valued customers.

Key Responsibilities

• VIP & Guest Hosting: Identify and engage valuable customers, providing personalized hospitality services to drive player and guest development.

• Membership Management: Perform day-to-day operations, including processing transactions and promoting membership programs, benefits, and floor campaigns.

• Service Excellence: Attend to general inquiries and guest feedback professionally to maintain high satisfaction levels.

• Strategic Analysis: Conduct surveys and analyze feedback to compile observations that improve the guest experience and encourage repeat visitations.

• Operational Precision: Manage shift opening/closing processes and maintain strict data accuracy and confidentiality in compliance with regulatory requirements.

• Cross-Functional Collaboration: Work closely with marketing and front-of-house teams to ensure location-based services operate efficiently.

What We Are Looking For

• A Diploma in Business, Marketing, or a related field.

• Relevant experience in the hospitality or service industry with strong customer service skills.

• Proficiency in Microsoft Office applications.

• Willingness to work rotating shifts, including weekends and public holidays.

• Must meet the statutory requirement of a minimum 21 years of age for regulatory purposes.

Registration No: R1875146

EA License No: 22C1376