Executive / Senior Executive, Case Operations, Migrant Workers Centre

Who we are.

Pioneering workers rights since 1961, the National Trades Union Congress (NTUC) unites 59 trade unions, 7 trade associations, 12 social enterprises, and other enterprise partners as we create better lives for workers here in Singapore.

Our work cuts across the different ages and stages of life as we walk the ground and respond to everyday needs. Through initiatives that protect our workers at work, transform careers, manage the cost of living, help with financial resilience and health, and nurture relationships for families, we champion every worker through every touch point as we work towards better wages, welfare, and work prospects.

Because Every Worker Matters.

The Role

Executive / Senior Executive (Case Operations), Migrant Workers Centre

About MWC

Set up in 2009, Migrant Workers Centre (MWC) is a non-governmental organisation whose mission is to champion fair employment practices and the well-being of migrant workers in Singapore, by pursuing four main pillars: Fairness, Assistance, Integration, and Representation.

Find out more about MWC here: https://www.mwc.org.sg/

Responsibilities

• Provide assistance to migrant workers referred by the Ministry of Manpower (MOM) in order to meet their needs for temporary housing and food while MOM resolves their cases.
• Attend to the immediate needs of distressed migrant workers by arranging temporary shelter, sustenance, and other urgent assistance during statutory recovery processes.
• Provide advice and case representation services to aggrieved migrant workers.
• Champion the migrant worker cause through public advocacy efforts.
• Build and maintain good relationships with stakeholders including MOM, other government agencies, and migrantfocused NGOs.
• Assess claims made by migrant workers, recommend appropriate actions, and escalate legitimate cases to the relevant authorities for conciliation and enforcement.
• Monitor and track case progress through to closure (e.g. repatriation or transfer of employer), ensuring accurate and complete documentation.
• Assess requests involving migrant workers and make recommendations to the MWC's management and trustees.
• Support any ad-hoc tasks or projects assigned by supervisor/management

Requirements

• Degree/Diploma in any discipline, with preferably 2–3 years of relevant experience
• Passionate in pursuing advocacy work related to Migrant Workers and to always maintain a positive and professional outlook
• Demonstrates genuine commitment to supporting the wellbeing and rights of migrant workers
• Able to work independently and manage assigned tasks with minimal supervision
• Able to work in a high-paced environment and support other core functions within the organization
• Effective verbal and written communication skills; proficiency in at least one migrant worker language is an advantage.
• Proficient in Microsoft Office applications
• Possession of a valid Class 3 driving licence is an advantage.
• Willing and able to respond to urgent incidents at irregular hours, including weekends.

Work Location: MWC Recreation Club @ 51 Soon Lee Road

We regret to inform that only shortlisted candidates will be contacted.