Executive / Senior Executive, VIP Relations & Membership (Integrated Resort)

Key Role:

As a key ambassador of our premium services, you will seamlessly integrate personalised guest hosting with membership development. You will serve as the dedicated point of contact, delivering a seamless and elevated experience for our most valued guests, ensuring every interaction is meaningful, engaging, and rewarding.

Key Responsibilities:

• VIP & Guest Hosting: Proactively identify and engage high-value guests, delivering personalised hospitality experiences to drive loyalty and player development.

• Membership Management: Oversee daily operations, including transaction processing and the promotion of membership programmes, privileges, and on-floor campaigns.

• Service Excellence: Handle guest inquiries and feedback with professionalism, ensuring consistently high levels of satisfaction.

• Strategic Insights: Gather and analyse guest feedback and survey data to generate actionable insights that enhance the overall experience and encourage repeat visits.

• Operational Excellence: Execute opening and closing procedures while upholding strict accuracy, confidentiality, and compliance with regulatory standards.

• Cross-Functional Collaboration: Partner closely with marketing and front-of-house teams to ensure seamless execution of location-based services.

What We Are Looking For:

• A Diploma in Business, Marketing, or a related discipline.

• Minimum 3 years of experience in hospitality or the service industry, with strong customer service capabilities.

• Proficiency in Microsoft Office applications.

• Willingness to work rotating shifts, including weekends and public holidays.

• Must meet the statutory requirement of being at least 21 years old for regulatory compliance purposes.

How to Apply:

If you're interested in applying for this role, please submit your detailed resume in MS Word format to [Confidential Information].

EA Personnel : R24124899

EA Licence : 22C1376