Executive / Senior Executive, Venue Operations (Singapore Indoor Stadium) 1 year contract

Roles & Responsibilities

Event Management

• Coordinate with event promoters and stakeholders to understand event requirements and ensure seamless execution.
• Develop comprehensive operations plans that meet international standards for each event including scheduling, logistics and ticketing.
• Conceptualize seat maps and event overlays, considering factors such as event requirements, audience capacity, and safety regulations.
• Collaborate with event organizers to design optimal seating arrangements and ensure efficient utilization of the venue's seating capacity.
• Oversee the implementation of operations plans, ensuring that all aspects of the event run smoothly and efficiently.
• Work closely with partners, hirer/promoters, and various government authorities to ensure compliance with all license requirements and regulations.
• Foster positive relationships with stakeholders, addressing concerns and maintaining open lines of communication.
• Collaborate with event managers to ensure compliance with operational guidelines for respective assigned events.
• Ensure adherence to all legal and regulatory requirements related to event operations.
• Stay up to date with industry best practices and changes in regulations, implementing necessary adjustments to ensure compliance.
• Ensure that event planning and execution adhere to international standards of excellence.
• Continuously improve operational process and procedures to enhance the quality of events hosted at the Indoor Stadium.
• Collaborate with cross functional teams, such as venues team, marketing, sales, and finance to ensure coordinated and successful event delivery with the allocated timeline.

Venue Management

• Collaborate closely with promoters/hirers to understand their event requirements and provide support throughout the event planning and execution process.
• Capitalize on developed operational and service checklists as part of venue Standard Operating Procedure (SOP) to ensure alignment.
• Ensure all commercial obligations are effectively managed and delivered to maximize value for both The Kallang and promoters/hirers.
• Oversee the cleanliness, maintenance and overall readiness of the facility, working closely with the facilities management team to meet the highest standards.
• Supervise maintenance activities schedule, security measures, manage relationships with vendors and service providers.
• Ensure that The Kallang Group meet all contractual Key Performance Indicators related to venue operations.
• Monitor and track compliance and contractual obligations, addressing any deviations and taking appropriate corrective actions.

Safety and Security

• Maintaining established safety protocols and emergency procedures within the Indoor Stadium.
• Ensure compliance with relevant safety regulations and standards.
• Collaborate closely with security personnel from our Facility management partner, local authorities, and emergency services to identify and address potential risks or incidents.
• Continuously evaluate and enhance safety measures to maintain a secure environment for all stakeholders.
• Stay updated on industry best practices and advancements in safety and security technology, implementing them when appropriate.
• Ensure adherence to all relevant safety and security regulations including local laws, building codes and industry standards.
• Solicit feedback from all stakeholders, including staff, event organizers, and patrons regarding safety and security measures and overall venue experience.
• Proactively seek opportunities to outperform standard safety and security practices, implementing best practices whenever possible.
• Promote a safety- conscious culture among all team members and contractors working at the venue.

Casual Staff Management

• Collaborate with the Event Staffing department to ensure compliance with event staffing policies and procedures.
• Engage and motivate casual staff members, fostering a positive work environment and promoting teamwork.
• Providing comprehensive training and briefing to ensure staff members are well – equipped to perform their duties effectively.
• Create work schedule for casual staff members, considering event requirements.
• Assign duties and responsibilities to staff members based on their skills and capabilities.
• Ensure proper staffing levels for each event, considering factors such as event size, complexity, and customer service requirements.
• Supervise and monitor the performance of casual staff members during events, ensuring adherence to Standard Operating Procedures and service standards.
• Providing guidance and support to staff members, addressing any issues or concerns that arise during events.
• Foster a culture of continuous improvement by encouraging staff members to share feedback and ideas for enhancing operations.
• Collaborate with other departments such as security, facilities management, and administration to ensure seamless coordination and communication during events.
• Ensure that all casual staff members adhere to relevant policies, procedures, and regulations, including health and safety guidelines.

Customer Service

• Assist with customer service initiatives, setting the standard for exceptional service throughout the venue.
• Foster a customer-centric culture among the team, emphasizing the importance of delivering outstanding service at all touch points.
• Handle guests inquiries and concerns, resolving issues in a prompt and satisfactory manner.
• Continuously monitor guest satisfaction levels and implement improvements based on feedback and insights.
• Proactively identify opportunities to enhance the overall fan experience at Singapore Indoor Stadium.
• Implement best practices operational and service standards to ensure consistent excellence in customer service.
• Continuously evaluate customer service processes and procedures, seeking opportunities for improvement.

Administrative and Equipment Management

• Ensure adherence to administrative processes, including documentation, record keeping and drafting meeting minutes.
• Collaborate with relevant departments to gather necessary information and compile accurate meeting minutes for distribution.
• Maintain organized and up to date files and records, ensuring easy retrieval and reference when needed.
• Take responsibility for equipment management, including checking and maintaining the functionality of all equipment used for venue operations.
• Ensure proper inventory management of equipment, keeping track of their availability, condition, and location.
• Generate reports on equipment status, maintenance activities, and any issues or concerns that require attention.
• Coordinate with the facilities management team or external service providers to oversee equipment maintenance and servicing.
• Liaise with procurement and finance department to procure necessary equipment and supplies, ensuring alignment with budgetary constraints and operational needs.

Requirements

• Diploma/ Bachelor's degree or better from an accredited college or university, preferably in Events management or a related field but not essential.
• Minimum of one (1) year experience [Executive]/ two (2) years experience [Senior Executive] within event operations and planning, or the management of an arena, Stadium or mixed entertainment environment.
• Effective oral and written communication skills to communicate with internal and external stakeholders.
• Strong attention to detail and organizational skills to manage multiple events simultaneously.

Information

• If you are facing issues submitting your application through Linkedln, please email us your resume at [Confidential Information] with the job title. Only shortlisted candidates will be notified.
• The level of appointment will depend on the qualifications and experience of the candidate.
• For more information on The Kallang Group, refer to www.thekallang.com.sg