About the Role
- Assist with tender management and agreements for Key account customers (BCO).
- Ensure consistent service performance levels and strive for improvements when interacting with customers.
- Able to leverage on the ONE internal system (ONEFORCE) for continuous improvement of service level.
- Be proactive in coordinating communications with overseas account managers for actions in resolving issues.
- Ensure timely and accurate updates of all the filing rates and contractual terms in the system for non-Tender, existing contracts and expiring rates.
- Able to translate customer enquiries into booking data using the internal system.
- Participate to drive digital adoption and deflection for organizational efficiency.
- Able to analyze Sales KPI / KAR performance using the internal system.
- Assist in any other ad-hoc assignments when required.
What we're looking for
- Candidates must possess at least a Diploma / Degree in Shipping-related disciplines.
- Minimum 2 years of container shipping operation working experience in a similar field is preferred.
- Proficient in MS Office skills such as Excel, Word, and PowerPoint applications.
- Possess interpersonal skills with a high level of integrity and professionalism.
- Possess strong negotiation and analytical skills.
- A team player who can work independently.
- Self-motivated individual who is result-oriented and resilient in a fast-paced environment.
.Only shortlisted candidates will be notified.
About Us
Ocean Network Express (ONE) is a global leader in the shipping industry, consistently ranked among the top 10 carriers worldwide. As a subsidiary of this powerhouse, we are driven by our commitment to exceptional customer service and a sustainable future. We believe in creating a positive impact, both for our clients and our community, which is why we proudly hold the Company of Good with 3 Hearts accreditation.
