Job Description

About the role

Oversee the day-to-day operations of CDAC Centres, including administrative support, staff scheduling, facilities management, beneficiary services and documentation. Foster a safe, welcoming and conducive environment for beneficiaries, volunteers and centre users.

Key responsibilities

Supervise, guide and support centre administrative staff to ensure effective service delivery and smooth daily operations
Identify and implement improvements to enhance the centre environment, operational efficiency and user experience
Manage and address feedback, concerns and issues raised by students, parents, tutors, partners and other centre users, ensuring timely follow-up and resolution
Plan and coordinate centre-based activities and initiatives to encourage student participation, engagement and a positive learning environment
Collaborate with cross-functional teams to support the planning, coordination and delivery of programmes and services at the centres
Coordinate centre logistics, resources, facilities maintenance, vendors and service providers to support programme and community activities
Build and maintain relationships with community stakeholders, including schools, social service agencies, grassroots organisations, corporate partners and volunteers
Ensure centre safety, security and emergency preparedness, including the proper reporting and management of incidents
Monitor centre operations and ensure compliance with organisational policies, procedures and data protection requirements, including proper maintenance of centre records and documentation

About you

Minimum Diploma qualification
Relevant experience in social service, centre operations, facilities management or community engagement preferred
Proactive, resourceful and adaptable, with a strong service orientation towards beneficiaries
Strong problem-solving, organisational and multitasking skills
Good communication and interpersonal skills, with the ability to engage stakeholders from diverse backgrounds
Ability to communicate in Mandarin (spoken and written) to support Chinese-speaking beneficiaries
Willing to work evenings and weekends when required to support programmes and community events
The appointment level (Executive or Senior Executive) and salary will be based on the candidate's relevant experience.

Only shortlisted candidates will be contacted.