Executive / Senior Executive, NCIS (Inpatient Ops & Financial Counselling) Operations)

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose - to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore's leading university hospital, with a proud heritage dating back to 1905 with the establishment of what's now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The Executive/Senior Executive will support the clinical operations of the National University Cancer Institute, Singapore (NCIS) @ National University Hospital.

The incumbent will be involved in the day-to-day management and coordination of the inpatient patient journey, including areas such as admissions, billing, financial counselling. The role will work closely with clinical, nursing and administrative teams (e.g. Finance Dept) to facilitate smooth and coordinated service delivery within NCIS@NUH.

Depending on the assigned portfolio and operational requirements, the incumbent may also supervise a small team of ancillary or administrative staff and support service improvement initiatives.

Key Responsibilities

Primary Responsibilities and Duties

• Coordinate patient financial arrangements, including deposits, applicable subsidies, insurance/Medisave-related administrative requirements and other approved financing arrangements.
• Handle complex FC cases and escalate financial or operational issues to the appropriate stakeholders.
• Support the coordination of inpatient operational workflows, including planned admissions, transfers, discharge-related administrative processes and other patient-flow activities.
• Work closely with doctors, nurses, allied health, Business Office, Finance, MSW and other stakeholders to resolve operational issues affecting patients.
• Review inpatient workflows and coordinate improvements where gaps, delays or recurring operational issues are identified.
• Coordinate with Finance/Business Office on charge codes, price updates, billing arrangements and financial workflows for inpatient services.
• Facilitate resolution of billing discrepancies, incorrect charges and other financial issues relating to inpatient care.
• Work closely with BMU and relevant clinical/operational teams to coordinate inpatient bed requirements and facilitate smooth admission, transfer and discharge of NCIS patients.
• Monitor planned NCIS admissions and bed requirements, and coordinate with BMU to ensure sufficient bed capacity for patients requiring inpatient treatment.
• Monitor inpatient occupancy, planned admissions, discharges and other relevant patient-flow indicators to identify potential capacity constraints.
• Perform billing to external clients for services rendered, internal cost transfers to internal departments and billing to patients.
• Review admission, discharge and patient-flow processes and identify opportunities for operational improvement.
• Track and analyse key inpatient operational indicators, including occupancy, planned admissions, discharge patterns, lodge cases, admission delays and other relevant patient-flow measures.
• Provide regular updates on inpatient capacity and operational issues to the reporting officer and relevant stakeholders.

Secondary Responsibilities and Duties

• Coordinate departmental and operational meetings as assigned, including scheduling meetings, booking venues, coordinating attendance and collating agenda items and supporting materials.
• Provide general administrative and operational support to facilitate the smooth running of inpatient and departmental activities.
• Support the monitoring and tracking of the department's approved CAPEX/OPEX and other relevant budgets, where assigned.
• Provide administrative and operational support for internal/external audits, reviews or assessments relating to assigned inpatient operations and Financial Counselling processes.
• Track operational findings, recommendations and assigned follow-up actions arising from audits or reviews.
• Performs any other duties assigned by supervisor/ department manager/ HOD.
• Provide cross-coverage for relevant operational functions during staff absence or periods of increased operational demand, where appropriate.

Key Requirements

• Degree in Healthcare Administration, Business Administration, or related field

• Minimum of 2 years of relevant experience in healthcare operations, patient services, financial counselling, billing or healthcare administration would be advantageous.

• Strong patient-service orientation and interpersonal skills.

• Strong stakeholder coordination and problem-solving skills.

• Good attention to detail, particularly when handling financial information.

• Good written and verbal communication skills.

• Good analytical and report-writing skills.

• Able to work independently as well as collaboratively within a multidisciplinary environment.

• Proficient in Microsoft Excel and PowerPoint.

• Flexible, adaptable, and able to work under pressure.

• Good communications skills.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.