You will be reporting to the Senior Manager, Facilities, Data Centre for the maintenance and day-to-day operations of the Data Centre facilities with the objective of achieving uninterrupted availability at all times and to ensure the fulfilment of our service commitment to customers. This role requires you to work on rotating shifts and weekends.
Job Responsibilities:
- Supervise vendors carrying out maintenance and repair works in the building.
- Carry out daily equipment inspections and checklists verification.
- Ensure that periodic maintenance works as performed by appointed vendors are executed satisfactorily & in accordance with agreed procedures
- Correct and timely provisioning of power and racks for customers.
- Process billing of completed Customers Service Requests
- Accept and process Equipment Delivery notices from Customers.
- Prepare customer monthly progress report and track status of deliverables.
- Consolidate, compute and process billing of monthly utility bill.
- Deal with Customer requests/complaints in an appropriate & efficient manner, or otherwise escalate to the next level of authority for proper action.
- Perform any other ad-hoc tasks associated with the maintenance, upgrading, repairs, addition or modification of the facilities, as instructed by the Management.
- Maintain CAD drawings for Data Centre & MEP systems, and ensure all documentation is updated.
- Provide on-site 24x7 first level response to any M&E incident.
- Carry out daily operation and maintenance work orders/tasks safely and accurately.
- Provide Remote-Hands services to DC customers.
- Install, troubleshoot and de-install Cross-Connects cabling.
- Able to handle project fit-out and A & A works.
Requirements:
- Diploma in Electrical, Mechanical or Integrated Facility Design & Management or relevant discipline
- Relevant Data Centre Training such as Uptime Institute, DCD, EPI or CNET Data Centre courses
- At least 2 years of experience in working in similar role in critical environment facilities.
- Possess technical knowledge in facilities management preferably in Data Centre environment
- Willing to do shift work.
- Ability to respond to onsite inquiries on 24x7 basis as necessary preferred
- Able to read electrical, mechanical and single-line diagrams and as-built drawings
- Able to write SOPs, MOPs and EOPs correctly
- Facility project planning and management is preferred
- AutoCAD familiarity is desired
- Green awareness, innovative, forward-thinking and employing environmentally-sound green practices.
- Effective report writing skills
- Strong Customer orientation
