Job Summary
We are seeking a self-driven Executive, Commercial Management to support a global shipowner company by driving sales and service performance through KPI management, process improvement, and stakeholder collaboration.
Responsibilities
- Track and analyze Sales and Service KPIs to identify performance gaps and implement continuous improvement actions
- Lead the rollout and adoption of business dashboards across multiple countries to enhance data-driven decision-making
- Drive change management for SOPs related to chat, booking, and documentation processes, including stakeholder communication and implementation support
- Collaborate with the global CRM team to analyze case management data, identifying trends and opportunities for operational improvements
- Evaluate and support the implementation of productivity tools such as Quicktext, Macros, Labels, and Genbot to enhance team efficiency
- Guide stakeholders in designing, creating, and optimizing webforms to improve data quality and streamline processes
- Assist in managing and auditing SAS Sales processes, ensuring harmonization of sales data and reporting accuracy
- Support the delivery of non-CRM related sales training to enhance team capabilities
- Manage relationships with stakeholders across different organizational levels and geographies to ensure alignment and effective collaboration
Preferred competencies and qualifications
- Experience in the shipping and maritime industry
- Experience with CRM and case management systems and processes
- Proficiency in visualization tools such as Power BI and Tableau to develop dashboards and generate actionable insights
- Advanced Excel skills, including pivot tables and VLOOKUP functions
- 2-3 years of experience in service management, sales excellence, or business / data analysis
