[What the role is]
You will work in the Allocation & Systems Department to process tenancy applications submitted by stallholders operating at our market and hawker centres. You will be working in a fast-paced and dynamic environment that requires you to concurrently manage multiple priorities and stakeholders.
[What you will be working on]
You Will Be Responsible For The Following
- Support Place Managers in processing tenancy applications including transfer of stall tenancies, assignment of stall tenancies, hawker assistant applications, stall nominee applications, joint operator applications, and termination of stall tenancies.
- Timely resolution of customer feedback and stallholder enquiries.
- Prepare statistics and information on various tenancy applications made by stallholders.
- Support the team in overseeing the digitalisation of tenancy processes, including conducting regular process reviews, maintaining SOPs, and enhancing stakeholder communication platforms.
- Participate in system enhancement and redesign of application processes, working with vendors from system requirements to user acceptance testing stages.
- Support stakeholder communications for policy reviews, including coordinating with internal teams (Call Centre, One-Stop Service Centre, and Corporate Department), updating FAQs, and maintaining website content.
[What we are looking for]
You possess the following qualities,
- Diploma in real estate, business, or related fields preferred
- Minimum 2 years of relevant working experience in fields such as tenancy management, customer relations, service quality, or digitalisation
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and bonus if proficient in FormSG
- Proactive in taking initiatives and implementing plans
- Excellent communication skills with a friendly approach to working with others
- Well-organised, meticulous, and able to multitask effectively
- Mature, independent, and resourceful
- Self-driven with a commitment to continuous improvement
- As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
This role will suit you if you enjoy working in a dynamic environment where you can contribute to improving processes and stakeholder experiences.
