Executive / Senior Executive (Admissions & Services), OPGPP

Job Description

• This position is forOffice of Postgraduate Professional Programmes (OPGPP).
• Admission Counselling
• Support admissions counselling activities for assigned programmes and regions.
• Advise prospective students and admitted candidates, conduct information sessions with faculty, and support conversion efforts.
• Provide high standard of service and customer experience to prospective candidates, addressing their queries promptly and effectively.
• Liaise with programme offices on admissions timelines, interview arrangements, and applicant queries.
• Yield Management
• Coordinate yield activities to support offer acceptance and enrolment for assigned programmes.
• Support the execution of engagement activities (e.g. conversion events, follow-up communications, student sharing sessions) to strengthen admitted candidates commitment.
• Track offer-to-accept and accept-to-enrol conversion data and flag trends or concerns to the Head (Admissions & Services).
• Application and Scholarship Services
• Process applications end-to-end, including document checks, credential verification, interview coordination, and offer issuance.
• Administer scholarships and financial aid schemes, providing applicants with timely and accurate information to support decision-making and yield.
• Ensure adherence to admissions policies, quality assurance standards, and regulatory requirements.
• Student Pass Management
• Oversee the application process for student passes for assigned PGP programmes.
• Address and resolve administrative issues and queries related to student pass applications.
• System, Data and Admin Support
• Maintain data records, track service-level metrics, and assist in preparing analytics for admissions operations.
• Provide administrative, budgeting, and logistical support to the Admissions and Marketing & Recruitment teams.
• Cross Functional Work
• Adapt admissions processes to reflect the cultural, regulatory, and operational nuances of assigned regions.
• Apply programme-specific knowledge and judgement during selection and conversion to uphold admissions standards.
• Coordinate with internal teams and programme offices on admissions matters, escalating complex issues to the Manager as needed.
• Other duties as assigned.

Qualifications

• Degree in Marketing, Business, Communications, or a related discipline is required. Candidates with at least 2 years of prior work experience in admissions, student services, customer service, or programme administration. Candidates who have had experience in admissions processes, applicant-facing roles, or student services will have an advantage.
• Prior experience in scholarship administration, financial aid processing, or academic administration would be preferred.
• Knowledge:
  • Basic familiarity with, or keen interest in, admissions processes, student services, and service quality standards in a higher education context.
  • Exposure to or willingness to learn CRM systems and student information systems comfortable working with structured data and digital tools.
  • Awareness of or interest in cross-cultural communication and the international student landscape.
  • Basic proficiency in data organisation and reporting tools (e.g. Excel, PowerBI) to support admissions tracking and operations.
• Skills:
  • Good written and verbal communication skills, with a service-oriented disposition and the ability to engage professionally with prospective students and internal stakeholders.
  • Strong organisational skills and keen attention to detail, with the ability to manage multiple tasks and meet deadlines in a structured work environment.
  • Analytical mindset with an ability to interpret straightforward data and escalate issues or anomalies appropriately.
  • High level of integrity, confidentiality, and sound judgment in handling sensitive applicant information.
  • Collaborative, proactive, and adaptable, with the ability to perform in a fast-paced and cyclical work environment.
  • Willingness to work outside regular hours for events or recruitment activities when required.

• This position is forOffice of Postgraduate Professional Programmes (OPGPP).
• Admission Counselling
• Support admissions counselling activities for assigned programmes and regions.
• Advise prospective students and admitted candidates, conduct information sessions with faculty, and support conversion efforts.
• Provide high standard of service and customer experience to prospective candidates, addressing their queries promptly and effectively.
• Liaise with programme offices on admissions timelines, interview arrangements, and applicant queries.
• Yield Management
• Coordinate yield activities to support offer acceptance and enrolment for assigned programmes.
• Support the execution of engagement activities (e.g. conversion events, follow-up communications, student sharing sessions) to strengthen admitted candidates commitment.
• Track offer-to-accept and accept-to-enrol conversion data and flag trends or concerns to the Head (Admissions & Services).
• Application and Scholarship Services
• Process applications end-to-end, including document checks, credential verification, interview coordination, and offer issuance.
• Administer scholarships and financial aid schemes, providing applicants with timely and accurate information to support decision-making and yield.
• Ensure adherence to admissions policies, quality assurance standards, and regulatory requirements.
• Student Pass Management
• Oversee the application process for student passes for assigned PGP programmes.
• Address and resolve administrative issues and queries related to student pass applications.
• System, Data and Admin Support
• Maintain data records, track service-level metrics, and assist in preparing analytics for admissions operations.
• Provide administrative, budgeting, and logistical support to the Admissions and Marketing & Recruitment teams.
• Cross Functional Work
• Adapt admissions processes to reflect the cultural, regulatory, and operational nuances of assigned regions.
• Apply programme-specific knowledge and judgement during selection and conversion to uphold admissions standards.
• Coordinate with internal teams and programme offices on admissions matters, escalating complex issues to the Manager as needed.
• Other duties as assigned.