COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- This position is for Office of Postgraduate Professional Programmes (OPGPP).
- Admission Counselling
- Support admissions counselling activities for assigned programmes and regions.
- Advise prospective students and admitted candidates, conduct information sessions with faculty, and support conversion efforts.
- Provide high standard of service and customer experience to prospective candidates, addressing their queries promptly and effectively.
- Liaise with programme offices on admissions timelines, interview arrangements, and applicant queries.
- Yield Management
- Coordinate yield activities to support offer acceptance and enrolment for assigned programmes.
- Support the execution of engagement activities (e.g. conversion events, follow-up communications, student sharing sessions) to strengthen admitted candidates commitment.
- Track offer-to-accept and accept-to-enrol conversion data and flag trends or concerns to the Head (Admissions & Services).
- Application and Scholarship Services
- Process applications end-to-end, including document checks, credential verification, interview coordination, and offer issuance.
- Administer scholarships and financial aid schemes, providing applicants with timely and accurate information to support decision-making and yield.
- Ensure adherence to admissions policies, quality assurance standards, and regulatory requirements.
- Student Pass Management
- Oversee the application process for student passes for assigned PGP programmes.
- Address and resolve administrative issues and queries related to student pass applications.
- System, Data and Admin Support
- Maintain data records, track service-level metrics, and assist in preparing analytics for admissions operations.
- Provide administrative, budgeting, and logistical support to the Admissions and Marketing & Recruitment teams.
- Cross Functional Work
- Adapt admissions processes to reflect the cultural, regulatory, and operational nuances of assigned regions.
- Apply programme-specific knowledge and judgement during selection and conversion to uphold admissions standards.
- Coordinate with internal teams and programme offices on admissions matters, escalating complex issues to the Manager as needed.
- Other duties as assigned.
QUALIFICATIONS- Degree in Marketing, Business, Communications, or a related discipline is required. Candidates with at least 2 years of prior work experience in admissions, student services, customer service, or programme administration. Candidates who have had experience in admissions processes, applicant-facing roles, or student services will have an advantage.
- Prior experience in scholarship administration, financial aid processing, or academic administration would be preferred.
- Knowledge:
- Basic familiarity with, or keen interest in, admissions processes, student services, and service quality standards in a higher education context.
- Exposure to or willingness to learn CRM systems and student information systems comfortable working with structured data and digital tools.
- Awareness of or interest in cross-cultural communication and the international student landscape.
- Basic proficiency in data organisation and reporting tools (e.g. Excel, PowerBI) to support admissions tracking and operations.
- Skills:
- Good written and verbal communication skills, with a service-oriented disposition and the ability to engage professionally with prospective students and internal stakeholders.
- Strong organisational skills and keen attention to detail, with the ability to manage multiple tasks and meet deadlines in a structured work environment.
- Analytical mindset with an ability to interpret straightforward data and escalate issues or anomalies appropriately.
- High level of integrity, confidentiality, and sound judgment in handling sensitive applicant information.
- Collaborative, proactive, and adaptable, with the ability to perform in a fast-paced and cyclical work environment.
- Willingness to work outside regular hours for events or recruitment activities when required.
OTHER INFORMATION#LI-LK1
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
