Job Description

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

This position is for the Student Success Centre (SSC), Office of Dean of Students (ODOS), supporting the administration and coordination of scholarship management and student development programmes.
The role involves providing administrative and operational support across multiple programmes and initiatives. The successful candidate is expected to independently manage routine administrative tasks, coordinate assigned activities and work closely with team members to ensure effective programme delivery.
- Provide administrative and operational support for scholarships and student development programmes, including:
- Coordinating programme activities, workshops, mentoring initiatives and student engagement events.
- Managing programme registrations, participant records, scheduling, venue bookings and event logistics.
- Liaising with students, faculty, internal stakeholders, external vendors and other programme partners.
- Preparing programme materials, communications and related documentation.
- Assisting with the collection of student feedback, programme evaluations and reporting.
Support the day-to-day administration of scholarship programmes, including maintaining scholar records, coordinating scholar engagement activities, responding to enquiries and assisting with the monitoring of scholarship requirements.
Support the administration of academic support programmes, including coordinating student registrations, tutor recruitment and matching, maintaining participant records, monitoring tutoring sessions and attendance, and responding to programme-related enquiries.
Provide general administrative and operational support to the team, including:
- Processing procurement requests, purchase orders, goods receipts, invoices and expense claims.
- Coordinating meetings, preparing agendas, taking minutes and following up on action items.
- Maintaining databases, mailing lists, records and filing systems.
- Preparing reports, presentations and other administrative documents.
- Coordinating with relevant internal departments on administrative, finance and procurement matters.
Support student communications and information management, including preparing email communications and electronic direct mailers (EDMs), updating SharePoint sites, maintaining programme information and managing online registration forms.
Assist in maintaining programme data, tracking participation, administering surveys and preparing statistics and reports for programme monitoring and evaluation.
Support the review and improvement of administrative processes, including streamlining workflows, maintaining standard operating procedures and leveraging digital tools to enhance operational efficiency.
Perform other duties as assigned.

QUALIFICATIONS

University degree in any discipline, with at least 2 years of relevant experience in programme administration, event coordination or administrative support. Experience in an educational institution would be an advantage.
Strong organisational and administrative skills, with good attention to detail and the ability to manage multiple tasks and deadlines.
Good interpersonal and communication skills, with a service-oriented mindset and the ability to engage effectively with students, colleagues and external stakeholders.
Proficient in Microsoft Office applications, particularly Word, Excel and PowerPoint, and familiar with collaboration tools such as Microsoft Teams, Forms and SharePoint.
Familiar with the use of AI and digital content creation tools, such as ChatGPT and Canva, to support administrative tasks, communications and programme activities. Willingness to learn and adopt new technologies to improve work efficiency.
Resourceful, adaptable and proactive, with a willingness to learn new systems and processes.
A good team player who is also able to work independently with minimal supervision on routine tasks.
Willingness to work occasional evenings to support programmes and events when required.

OTHER INFORMATION

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University