Key Responsibilities
Operational Excellence:
- Supervise the operation of assigned rides and shows, ensuring safety, service excellence, operational efficiency, and show quality.
- Perform Duty Supervisor responsibilities, including responding to guest concerns, operational issues, and coordinating with internal departments.
- Maintain strong working relationships with other business units to achieve departmental goals.
- Ensure that the cleanliness and maintenance standards of rides are consistently met.
Safety & Compliance:
- Review and revise safety procedures and documentation to ensure a safe environment for guests and team members.
- Conduct safety training and ensure completion of training documentation for team members.
Team Leadership & Development:
- Provide coaching, counseling, and performance reviews for team members.
- Support the development of Relief Leads and Status Leads.
- Foster a guest-centric culture by encouraging team members to engage with guests.
Reporting & Administration:
- Analyze operational reports such as guest feedback, capacity, downtime, and incident reports to drive improvements.
- Manage staffing levels and ensure accurate maintenance of daily operating logs and employee records.
Other Duties:
- Perform other duties as assigned.
Required Qualifications
- Diploma or Degree in Tourism or a related discipline.
- Minimum 1 year of supervisory experience.
- Prior operations experience.
Skills and Attributes
- Strong leadership and team management skills.
- Strong communication and interpersonal skills, including being comfortable speaking to large groups.
- Proficient in administrative tasks including scheduling and reporting.
- Attentive to detail and safety oriented.
- Ability to stay calm and professional in high-pressure situations.
- Able to work in a fast-paced environment and prioritize tasks effectively.
- Team player with a positive attitude.
- Comfortable to work in an outdoor environment.
- Able to perform shift work, including evenings, weekends and public holidays.
