Executive, Plans & Service Excellence Office

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

A professional with key responsibilities to assist the Manager in business planning, contract and customer management and the supporting operations functions, to meet company's immediate and long-term strategic objectives, as well as with business operations to ensure fulfilment of contracts.

Be Part of Our Success

• Support Operation Centres by providing them necessary policy advise from the financial and business perspectives.
• Assist in contract management of fulfilment of Service Level Agreement (SLAs) and Key Performance Indicators (KPIs)
• Perform Data and Business analysis on projects and survey results
• Manage onboarding and offboarding processes, including coordinating access requests for new and existing staff
• Responsible for maintaining and updating of all associated contractual documentations and records
• Participate in projects such as process risk management, re-engineering, quality improvement, etc.
• Be part of the team to drive Business Excellence movement (Bizsafe, Business Continuity Management, Service Quality Class etc) in the company

Qualities We Value

• Degree in Business, Finance, Marketing, or Economics preferred Committed individual who is meticulous, possess strong leadership qualities and a good team player
• Possess good analytical and able to work in a dynamic and fast-paced environment to meet critical deadlines
• Excellent interpersonal and communication skills
• IT Savy and good working knowledge of Microsoft Excel and Power Point
• Experience in contract management and negotiation will be an added advantage

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.