Executive (Partners Operations & Services)

About the role

We are seeking a detail-oriented and operationally strong professional to manage end-to-end loyalty operations, member/merchant support, campaign execution, reconciliation, and billing processes. The role will ensure smooth BAU operations, system integrity, partner support, and process governance across loyalty ecosystems.

Key responsibilities

• Manage end-to-end campaign setup, configuration, testing, and deployment within Loyalty Management Systems (UAT/Production)
• Execute maker-checker controls for campaign and merchant setup
• Perform UAT/production validation, bug testing, requirement assessment, and process enhancement testing
• Monitor campaign performance, points/loyalty crediting, ETL batch processes, and operational exceptions
• Handle L2 operational support and escalations via ticketing platforms (e.g., Zendesk)
• Manage member servicing requests including card replacement, profile updates, and operational issue resolution
• Support merchant operations including settlement validation, fee redemption processes, and service recovery
• Execute month-end billing reconciliation for internal and external merchant partners
• Reconcile operational, financial, and system-generated files across source systems (e.g., SAP, CSV/PDF reports)
• Maintain operational SOPs, control processes, and service delivery standards

About you

• 3+ years of experience in loyalty operations, business operations, financial operations, shared services, or customer operations
• Experience with ticketing/workflow tools (e.g., Zendesk), ERP systems (SAP), reconciliation processes, and campaign operations
• Strong analytical, stakeholder management, and problem-solving skills
• Experience in UAT, operational controls, incident management, and process improvement
• High attention to detail with a strong ownership mindset
• Experience in loyalty, rewards, payments, retail operations, or customer engagement ecosystems (preferred)
• Exposure to ETL batch monitoring and operational system workflows (preferred)