Executive of Customer Service

Brief Summary

Join a dynamic team focused on delivering exceptional customer experiences. This role involves direct engagement with clients and the management of facility operations to ensure satisfaction and safety.

Responsibilities

• Greet and assist visitors, tenants, or customers through direct walk-ins or scheduled appointments. Conduct on-site assessments of customers storage needs, recommending appropriate storage units and services. Process transactions, including sign-ups, payments, move-ins, move-outs, and merchandise sales at the branch counter. Resolve customer complaints in real-time, demonstrating strong conflict resolution skills and composure. Oversee inventory management, including the organization of supplies, merchandise, and marketing materials. Conduct facility inspections to ensure compliance with safety and cleanliness standards coordinate routine checks and maintenance with internal departments or vendors. Maintain accurate records of customer interactions and process documentation, coordinating with back-office departments as necessary.

Requirements

• Minimum GCE N or O Level. At least 1 year of relevant work experience, preferably in customer service or sales. Self-motivated with keen attention to detail and the ability to work independently with minimal supervision. Willingness to learn and a strong commitment to delivering high-quality work.