[Job ID: 1165104]
Responsibilities:
- Attend to telephone enquiries and walk-in customers. Liaise with clients, intermediaries, surveyors/adjustors, handling agents, overseas Principals and our Group of Companies.
- Manage correspondence and attend meetings with clients/intermediaries when required.
- Upon claims notification, gather relevant customers details, arrange surveys and contact settling agents if needed.
- Create claim files/checklists and check policy/reinsurance/treaty arrangements before confirming underwriting acceptance with our Group of Companies.
- Send an Acknowledgement Letter and request the necessary claims documents from clients/intermediaries.
- Prepare and dispatch PLA/Cash-Call Advice follow up with reinsurers for payments.
- Draft LLA/MLR for approval and ensure reserves are timely and accurate.
- Maintain and review diary dates of live files and ensure proper bring-up dates before archiving.
- Verify premium payment before processing claims and liaise with Finance on payment delays.
- Forward claims with strong recovery prospects to Claims Recovery Agents and actively follow up on recovery action.
- Update records for exceptional claims (e.g. ex-gratia payments, large losses) and related recoveries.
- Review and escalate claims exceeding authority to HOD/Senior Management for approval before notifying Customers, Settling Agents, etc.
- Review files regularly, compile monthly/quarterly statistics as needed.
- Conduct UAT for Marine Claims module.
- Carry out duties assigned by management.
- Any other ad hoc duties assigned
Requirements:
- Good working knowledge of Microsoft Office applications
- Well-versed in insurance principles
- Possesses good interpersonal and communication skills, able to multitask, is a team player, conscientious, tactful, customer-focused and willing to learn new skills
- Prior work experience handling similar marine claims
- Preferably ACII/AAII, CGI qualifications or relevant insurance equivalent (If candidate does not have the cert, they will be required to take the Certificate In General Insurance (CGI) exam upon joining)
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Cesky Ong Zhi Rong
EA Personnel Registration Number: R24121422
EA License No.: 07C5771
