Executive

COMPANY DESCRIPTION

Montfort Care is a vibrant workplace with a supportive culture where collaboration and camaraderie thrive. Our teams are highly cooperative, and colleagues genuinely care for each other. We celebrate diversity and innovation, united by our three core values: Resonance, Ingenuity and Stronger Together.

Expect a dynamic and fast-paced environment, as we are in an exciting phase of growth. Success here requires adaptability, agility, and the ability to navigate complexity. Our people stay with us because they find a strong sense of purpose and community, enjoying the opportunity to make a tangible difference in people's lives.

We offer a flexible work environment that values the importance of personal and professional growth. With plenty of opportunities for continuous learning and development, Montfort Care is an ideal place for those who want to grow their careers while contributing to meaningful change.

Join us to be part of an amazing team that's dedicated to making a difference and having fun while doing that!

RESPONSIBILITIES

The Executive provides administrative, coordination and operational support to the Goodlife At Home team in delivering services to vulnerable seniors and their caregivers, including client and case support, referral coordination, outreach and volunteer management, and general administrative duties. Where assigned to HPC Plus / HomeBathing, the Executive additionally manages service collections and clients Household Means Testing and Financial Assistance applications.

Client & Case Support

• Manage the day-to-day operational tasks
• Handle client enquiries
• Coordinate and initiate referrals and client services
• Assist with basic case management support, including delivering essential items or documents to clients and assisting with follow-up activities
• Support the team in rendering services to the programme, such as home visits and medical escorts
• Initiate referrals to link up community resources to support client and programme needs
• Manage service collections according to Finance Manual, following up promptly on outstanding payments when required
• Assess and submit Financial Assistance applications when required, following up on renewals before expiry

Programme Implementation

• Participate in innovation and quality improvement projects (To elaborate on the key tasks)
• Assist the Programme Manager and Supervisors with planning and executing activities that maintain standards of care

Community Work

• Coordinate outreach activities (e.g. roadshows, community events) with internal and
• external stakeholders
• Keep outreach materials updated
• Manage public relations information or events

Volunteer Management

• Coordinate, facilitate, and support the development and management of Volunteers to meet the needs of Goodlife At Home

Administrative Support

• Coordinate staff training logistics (e.g. course registration)
• Prepare and process purchases/reimbursement claims in accordance with organisational policies and procedures
• Collect and report performance and service indicators

Ad-hoc Duties

• Perform any ad hoc tasks assigned by supervisors

QUALIFICATIONS

• Degree in any field
• Diploma in Social Work, Healthcare Management, Business Administration or related fields

OTHER INFORMATION

Relevant Experience

• 2-3 years of relevant experience in an administrative, coordination, or customer
• service role
• Experience in a social service, healthcare, or community setting will be an advantage
• Experience handling basic financial administration (e.g. collections, claims processing) will be an advantage

Competencies

• Able to work independently with minimal supervision
• Meticulous and organised, with good attention to detail
• Positive thinker and good team player
• Passion for service excellence and process improvements
• Ability to multi-task and work in a fast-paced and dynamic environment
• Proficient in Microsoft Office and comfortable with various IT platforms
• Able to speak local languages and dialect (preferable)
• Effective communication and interpersonal skills
• Basic financial literacy and integrity in handling client payments and financial
• assistance applications

.Only shortlisted candidates will be notified.

Location: Marine Terrace

Please note that your application will be sent to and reviewed by the direct employer - Montfort Care