Executive Housekeeper

Position Summary

. To assist the Rooms Divison Manager in the achievement of company goals

. To organize, supervise and control all housekeeping activities, including staff, training, guest satisfaction and the cleanliness and presentation of all guest rooms, foyers and related service and public areas

. To resolve guests concerns quickly and to the highest satisfaction levels

Main Responsibilities

. Expense control

. Guest service

. Risk management

. People development

Attributes & Accountabilities

. High standard of cleanliness and hygiene

. Delegation and supervising skills

. Planning and organizing skills

. Consistency of work standards

. Good working relationship with all levels

. Adaptability and ability to work under pressure and supervision

. Ensure guests satisfaction is maximized

. Cohesive and effective working relationships between departments

. Compliance with hotel employment policies and procedures

. Attendance and participation at Business Unit and Departmental meetings