Executive (Hospitality Services)

Brief Summary

As an Executive (Hospitality Services), you will support the day-to-day governance and continuous improvement of hospitality service operations, specifically linen services by working closely with service partners and internal stakeholders. You will use data insights, on-ground checks, and structured follow-ups to strengthen service delivery, drive operational efficiency, and ensure service quality that supports colleagues and patient care.

Responsibilities

• Oversee execution of hospitality service contracts and ensure service commitments are met Partner with service providers to improve coordination, performance, and service outcomes Identify service risks, gaps, or performance issues and implement corrective actions promptly Drive initiatives that improve service quality, operational efficiency, and resource utilisation Use data and insights to support process improvements and operational decision-making Manage on-site vendor staff and supervise in-house linen attendants Manage linen inventory and ensure appropriate stock availability and flow Conduct random ground inspections on linen delivered to wards/clinics to ensure standards are met Verify vendor documentation (e.g., KPI reports, invoices, FTE records) Follow up on inter-department feedback, requests, and service recovery items

Requirements

• Degree in any field Minimum 2 years of working experience, preferably in a healthcare setting Strong ownership mindset: self-motivated, proactive, and able to take initiative Able to engage and communicate with stakeholders at all levels (e.g., linen attendants, department heads) Strong analytical, organisational, and coordination skills comfortable working with operational data Experience in vendor management, contract operations, or facilities/hospitality services Candidates from hotel/hospitality backgrounds with experience leading a small team are welcome to apply