Executive, Higher Education

ACCOUNTABILITIES

• Programme Operations and Delivery Support: Execute and coordinate programme delivery activities, including enrolment processes, system set-up, billing, student pass management, and maintenance of operational systems and online teaching platforms. Ensure timely and accurate execution to support effective programme delivery and minimise operational disruptions.

• Stakeholder Coordination Support: Coordinate with University Partners, student leaders, academics, and internal stakeholders to support programme delivery, including preparation of materials/communications, and coordination of activities to facilitate partner visits and other events.

• Student, Lecturer and Assessment Support: Coordinate administrative activities across the student life cycle, including timely and nurturing communication with prospects, students and alumni, handling of feedback and complaints, and where applicable, coordination of intervention activities for at-risk students in collaboration with academic leads. Support assessment arrangements, ensuring alignment with programme and regulatory requirements.

• Planning, Scheduling and Resource Coordination: Coordinate class schedules, resource allocation, and operational logistics to support smooth and efficient programme delivery in accordance with course requirements, regulatory requirements, and internal quality standards.

• Marketing, Recruitment and Programme Reporting: Support marketing and recruitment activities, including conducting briefings, coordinating events, and working with key stakeholders to ensure smooth onboarding of new students. Maintain programme data and prepare reports and statistics for operational tracking and programme review purposes.

• Programme Review and Continuous Improvement Support: Support programme reviews through data preparation and follow-through on required updates, including system set-up changes. Assist in process improvement and digitisation initiatives, including participation in testing and UAT of new systems prior to final execution.

JOB REQUIREMENTS

• Degree holder with at least 2 - 3 years of relevant work experience in a customer-focused environment, preferably in an education setting
• Understanding of frontline customer/ call centre operations, with knowledge of customer service and enquiry- handling processes
• Bilingual with good command of spoken and written English
• Working knowledge of Microsoft Office software