Executive, Export Documentation

Company Profile

Ocean Network Express (ONE) is a global leader in the shipping industry, consistently ranked among the top 10 carriers worldwide. As a subsidiary of this powerhouse, we are driven by our commitment to exceptional customer service and a sustainable future. We believe in creating a positive impact, both for our clients and our community, which is why we proudly hold the Company of Good with 3 Hearts accreditation.

Job Summary

Supports the Documentation Manager in delivering accurate documentation, quality customer service, and offshore operational support while ensuring compliance with company policies and SOPs.

Key Responsibilities

• Monitor and coordinate with offshore to ensure prompt/accurate processing of Export Bill of Lading (BL) in accordance with Standard Operating Procedures (SOPs).
• Ensure completeness of BL manifesting to meet the respective Import country custom formalities.
• Support offshore in delivery of optimum service per the service level agreement.
• Prompt attendance to Livechat case, email correspondence regarding all documentation transactions.
• Engage proactively with relevant stakeholders to ensure the rapid resolution of any discrepancies.
• Prioritize service excellence for VIP accounts by ensuring their unique documentation specifications are met.
• Liaise with internal and external parties to resolve freight-related concerns in a prompt manner.
• Ensure that Bills of Lading are finalized and available for release at the export counter immediately following vessel departure.
• Submit Manifest Reconciliation Statement (MRS) to the Custom authority within the stipulated timeframe.
• Other ad-hoc duties as assigned.

Job Requirements

• Minimum Diploma or Degree qualification, preferably in Maritime / Shipping / Logistics related field of study.
• Preferably with 1-2 years of shipping-related industry experience.
• Good attitude with a strong commitment to continuous professional development.
• Possess strong interpersonal communication skills and customer service abilities.
• Function effectively as a collaborative team member, capable of performing under pressure to meet stringent deadlines.
• Proficient in MS Office skills as well as Google Suite applications.

*Only shortlisted candidates will be notified.