Executive, Donation Processing

The Donation Processing Executive is responsible for the engagement of social mission minded Catholics and non-Catholics to give their time and money in support of the causes that we champion to serve the most vulnerable in our society.

Your key role and responsibilities:

Donor Management & Engagement

. Manage day-to-day fundraising processes:

. Manage Caritas Singapore's online fundraising platforms e.g. giving.sg, website... etc.

. Works closely with Finance team on donation process and related issues e.g. GIRO

rejections, receipts request, invalid cheques, reconciliation... etc.

. Issue e-receipts and mail out physical receipts to donors in a timely manner.

. Manage and answer donors queries.

. Manage and maintain donor information, transactions in Donor Management System

(DMS) in an accurate and timely manner for tracking and reporting.

. Ensure positive experience for donors.

. Build relationships with existing donors so as to maintain donor loyalty and conversion.

. Manage fundraising initiatives such as Charities week, Charity events...etc.

. Any other duties, including supporting other Caritas events as required.

Requirements

. At least 2 years of relevant experience preferred

• Fresh graduate willing to learn is welcome

. At least a tertiary degree education.

. Experience in a non-profit organisation is an advantage.

. Strong written and verbal communication able to analyse data and give clear, concise information and recommend appropriate steps.

. Ability to maintain a professional and positive attitude and work independently with little guidance

. Prior experience using Salesforce and excel will be an added advantage

How to Apply

Interested candidates are invited to submit their resume, along with a cover letter, to [Confidential Information] by 20 May 2026.

Caritas Singapore is an equal opportunity employer. We welcome applicants from all backgrounds and encourage individuals passionate about social impact and community service to apply.

Join us in our mission to serve and uplift the most vulnerable members of our community.

IMPORTANT: We do not collect any of the following:

(1) NRIC/FIN or any national identifiers.

(2) Photo

(3) Date of birth

(4) Age

(5) Spouse/Family information

Please do NOT include these in your CV/Resume and we reserve the right to reject any application that contains the above.