Executive, Distribution Management & Sales Support

Role: Executive, Distribution Management & Sales Support

Position: Temp hire (6 months, with possibility of extension for further 6 months)

About Us

Since opening The Ascott Singapore in 1984 as Asia Pacific's first international-class serviced residence, Ascott has expanded to over 950 properties worldwide. Headquartered in Singapore, Ascott operates in more than 230 cities across over 40 countries in regions including Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Ascott provides various accommodation options such as serviced residences, co-living properties, hotels, and independent senior living apartments. Its hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu, and Yello. The Ascott Star Rewards (ASR) loyalty programme offers members exclusive privileges and deals at participating locations.

As a fully owned business unit of CapitaLand Investment Limited, Ascott is a vertically-integrated lodging operator. It leverages its network of third-party owners and local expertise to enhance fee-related earnings through hospitality management and investment management services.

The Opportunity

Distribution Management is responsible for overseeing key distribution channels, including online travel agencies, brand websites, and global distribution systems, to ensure optimal visibility, accurate pricing, and effective inventory control. In parallel, Sales Support manages the CRM system, ensuring sales data is accurate, current, and effectively leveraged. The role also supports the Global Sales team by preparing proposals and processing contracts in a timely and accurate manner, facilitating seamless coordination, strong client relationships, and the efficient conversion of opportunities into confirmed business.

Responsibilities:

Ensure the accuracy of global database; manage data activity and integrity, administering user access and providing user support for one or more systems listed below:

• Global Distribution System (GDS)
• Central Reservations System (CRS)
• Customer Relationship Management System (CRM)
• Property Management System (PMS)
• Cvent Transient (Lanyon) Request for Proposal System (RFP)

Ensure the accuracy of global database; manage data activity and integrity and provide user support to systems listed above.

Coordinate initiatives/ campaigns setup/ support for online travel agents (OTAs)

Monitor rate discipline globally and report discrepancies.

Process proposals and contracts accurately and in a timely manner.

Generate regular or ad-hoc reports for billings and management review.

Requirements:

• Diploma-level fresh graduates are suitable for this role; Degree-level fresh graduates will also be considered based on relevance and suitability.
• Preferably with hands-on experience in Central Reservations System (CRS), Property Management System (PMS) or Global Distribution System (GDS) in the hospitality industry.
• Proficient with Excel and Powerpoint.