The Head of AML Operations will lead the Line 1 Anti-Money Laundering (AML) operational functions across Group Retail. The role drives operational excellence, proactive risk management, and strategic oversight for AML operations, supporting regulatory compliance and internal governance. The position reports to the Group Retail Head of Risk & Control and is pivotal to AML Uplift initiatives.
Key Responsibilities:
Strategic Oversight
- Lead the design and execution of AML controls across frontline, product, digital, operations, and support units.
- Drive strategic prioritization of AML operational initiatives in alignment with MAS directives and internal governance structures.
- Maintain oversight and accountability over offshored AML teams and activities.
- Spearhead the AML Enterprise-Wide Risk Assessment (EWRA) and AML Control Self-Assessment (CSA) programs.
- Collaborate with Line 1.5 and Line 2 functions to ensure emerging risks and trends are effectively communicated and addressed.
Quality Execution
- Partner with Line 1.5 Advisory and Assurance teams to ensure cohesive implementation of controls.
- Oversee end-to-end AML operational processes including data retrieval, alert assignment, post-STR validations, onboarding reviews, and appeals processes.
- Direct large, cross-functional teams to ensure quality execution and adherence to operational standards.
- Identify operational gaps and proactively design controls to mitigate risks.
Data & Analytics
- Develop and monitor AML risk metrics, dashboards, and KPIs.
- Leverage data analytics to optimize AML operations and monitor end-to-end risk signals.
Governance & Stakeholder Engagement
- Manage audit and compliance reviews, ensuring timely remediation of gaps.
- Elevate AML competencies through training, communications, and quality assurance programs.
Team Leadership
- Lead and mentor AML Operation Managers, ensuring performance management and continuous upskilling.
- Foster a culture of accountability, integrity, and innovation in AML operations.
Qualifications:
- Minimum 20 years of experience in banking, with extensive experience managing large-scale operations.
- Experience in AML/CFT operations is preferred but not mandatory.
- Proven leadership in managing cross-functional teams and complex regulatory environments.
- Strong experience in data analytics and development of risk metrics.
- Demonstrated success in leading transformational initiatives to enhance operational efficiency and effectiveness.
